Birger Jarlsgatan 2
114 34 Stockholm
All returns fulfilling the above criteria and are shipped back within the 14-day time period will be refunded to the original form of payment. Shipping costs for uncollected packages will not be refunded.
Once received, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated.
Please note that return processing may take additional time during peak seasonal times.
If you receive an item classified as faulty and/or damaged, you must contact us within 7 days of receipt. All Blues's quality guarantee covers potential manufacturing defects and cannot be held responsible for defects due to:
Failure or damage caused by improper use or carelessness e.g. cracks from adjusting cuffs too vigorously/frequently or bending of earring clasps.
Aesthetical changes, defects and damages due to normal wear/tear and ageing e.g. scratches/scores, oxidisation of silver or fading of gold plating.